If you have any questions or need further assistance, please contact us via your preferred method: email: firstname.lastname@example.org or tel: 310.288.8332 - Representatives are available Monday-Friday 11AM-6PM PST
1. is everything in store AVAILABLE online?
No. Our online selection only features selected pieces from our full collection in store. To shop the full collection please visit our Boutique in Beverly Hills, CA.
2. IF I DO NOT SEE MY SIZE AVAILABLE ONLINE, AM I ABLE TO ORDER IT?
Most often, yes. There are certain items that are only produced in a limited size run. If you do not see your size available online, please contact a customer service representative at email@example.com or 310.288.8332.
3. PRODUCT AVAILABILITY
All products are subject to availability. While we make every effort to only display items that are currently in stock, there may be instances when an item is no longer available. Once an order is placed, you will receive an e-mail confirmation. Please note that this e-mail does not guarantee the availability of the products you selected for purchase. Once stock has been allocated for your order and shipping is processed, you will receive a separate e-mail to inform you that your package has been shipped. This email will include your tracking number. Continue to refer to the USPS website for progress on your delivery.
4. HOW DO I MAKE An online PURCHASE?
To shop online click 'Shop' to browse the latest haute couture, jewelry and sale items. Review items in your shopping cart by clicking the 'Shopping Cart' icon at the top right corner of the page. You can edit your cart before checking out.
5. What payment methods do YOU accept & is it safe to use my credit card online?
All online payments are 100% secure. Accepted payment methods include:
- American Express
- Apple Pay
6. what countries does Kamal Beverly Hills ship to?
Kamal Beverly Hills ships worldwide. Standard international flat rate shipping is $35. Please email firstname.lastname@example.org to inquire about international shipping timelines.
7. HOW WILL MY ITEM(s) BE SENT TO ME?
Once your order is complete and your payment is processed, we package and ship your item(s) within 1-2 business days. For all deliveries within the U.S. we ship via USPS Priority Mail (1-3 business days) depending on destination address so estimated total time between order placement and arrival to your doorstep is 5-7 days.
For all International deliveries we use USPS International Priority Mail. As soon as your order is complete and payment is processed, we ship your item(s) within 1-2 business days. International packages usually arrive within 2-3 weeks. Delivery timelines may vary depending on the shipping destination.
We try our best to avoid duty & custom taxes in the country of destination. However, in the rare case they do arise, customers are responsible for any additional charges.
8. HOW CAN I TRACK MY ORDER?
At the time of shipment, you will be emailed a tracking number to track the progress of your shipment. USPS Priority mail delivers to anywhere in the continental U.S. in 2-3 business days. International packages are usually arrive within 2-3 weeks. Expedited shipping is available upon request. Additional charges apply. For expedited shipping requests email email@example.com or call 310.288.8332
9. WILL I BE CHARGED SALES TAX FOR MY PURCHASE?
For shipping within California, the applicable 9.5 percent Sales Tax is added to your purchase. If your shipping address is outside of California you will not be charged sales tax.
10. ORDER CHANGES/CANCELLATIONS
In an effort to get your order to you as quickly as possible, we fill orders immediately upon receipt. We will make every effort to accommodate your change request; however, once an order has been processed for shipment, we are unable to modify or cancel the order for any reason. For assistance, please contact a customer service representative at 310.288.8332 or e-mail us at firstname.lastname@example.org.
11. RETURN/EXCHANGE POLICY
Due to custom order requirements, we cannot accept returns or exchanges of any custom order pieces.
For non-custom order pieces, we accept returns and exchanges within 14 days from the date of delivery. Please note, merchandise must be unused, unworn, in an unaltered condition and in its original packaging. All original tags must be attached. We reserve the right to refuse the return of any merchandise that fails to meet the above criteria. Refunds/Exchanges will not be issued after the return/exchange window has ended.
Refunds may only be issued in the same form of payment. All shipping costs are non-refundable.
12. THERE IS A FAULT WITH THE PRODUCT. WHAT DO I DO?
In the rare case that a faulty item was delivered to you, please contact us at email@example.com or call 310.288.8332 within 24 hours of receiving the item.
13. Is my personal information kept safe?
We use a secure server to ensure your personal information is kept confidential. We do not share your personal information with any third parties. Any information we collect from you may be used to: personalize your shopping experience, to improve our customer service and to process online transactions.